Did pandemic accelerated digital banking ?

Pandemic has hit the country so hard and  shift is taking place possibly for good in the way people do banking, with a majority adopting digital and other channels to reduce their dependence on brick-and-mortar branches.

Don’t want to be added to unwanted WhatsApp groups; know these tricks

“Ninety-five percent of transactions moved out of branches post-covid. Unless there is a great need for customers to visit branches, we don’t see it happening. We have also seen fast adoption of WhatsApp banking and conversational banking bots,” said Deepak Sharma, chief digital officer at Kotak Mahindra Bank.

Safety Tips for Credit Card users

“It’s not just digital channels. All channels like conversational, voice-based see a significant shift. Very soon, we will see this while doing small businesses transactions and loan origination. Even after we come out of covid, this shift in habit that we see will continue,” added Deepak.