Twitter India’s interim grievance officer resigns just days after being appointed.

Dharmendra Chatur resigned just days after being appointed as Twitter’s interim resident grievance officer for India.
As a result, the microblogging site lacks a grievance officer, as required by the new IT rules, to handle complaints from Indian subscribers.

His name is no longer displayed on the social media company’s website, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.

The news comes at a time when the microblogging platform is at odds with the Indian government over new social media rules.
Twitter has been chastised by the government for deliberate defiance and failure to comply with the country’s new IT rules.

The new rules, which went into effect on May 25, require social media companies to set up a grievance redressal mechanism to resolve complaints from users or victims.
All major social media companies with more than 50 lakh users must appoint a grievance officer to handle such complaints and share the name and contact information of such officers.

A chief compliance officer, a Nodal Contact Person, and a resident grievance officer are required to be appointed by the major social media companies. They should all be Indian citizens.

In response to the government’s final notice issued on June 5, Twitter stated that it intends to comply with the new IT rules and will share the name of the chief compliance officer.

Meanwhile, Chatur had been appointed as the microblogging platform’s interim resident grievance officer for India.
In place of a grievance officer for India with a US address and an email ID, Twitter now displays the company’s name.

According to a government official, the company has lost its legal protection as an intermediary and will be held legally liable for all content posted on the platform by its users.

Twitter’s public policy director, Mahima Kaul, resigned in February due to deteriorating relations with the Indian government.
With a 5% market share, India is Twitter’s third-largest market.