Nava Kerala Sadas: Senior Officer Appointed to Address Over 6 Lakh Complaints

In response to the overwhelming number of complaints received through the Nava Kerala Sadas initiative, a senior officer has been appointed at the district level to expedite the resolution process. With a staggering 6,21,270 complaints spanning 136 constituencies, the government is taking proactive measures to address citizens’ grievances effectively.

The majority of the complaints were lodged within local departments, with comparatively fewer reported in sports and port departments. A meticulous review of complaints from Kollam and Thiruvananthapuram districts is currently underway. Employees in Thiruvananthapuram demonstrated dedication by working on holidays to scan and upload complaints onto the specialized Navakerala Sadas website established by the National Informatics Centre.

To streamline the resolution process, complaints are being systematically channeled to the respective departments through the Navakerala Sadas platform. Following the categorization process, complainants will receive prompt notifications about the actions taken. This communication will be facilitated through SMS/WhatsApp for mobile users and letters for those without mobile access. The status of complaints can also be tracked on the Navakerala Sadas website using the complaint’s receipt number or mobile number.

The detailed breakdown of complaints received across different districts reflects the widespread participation and engagement of citizens in the grievance redressal initiative. The government’s commitment to transparency and efficiency is evident through the careful handling of complaints at various levels. As part of the access hierarchy, only the Chief Minister and Chief Secretary can view all complaints and resolutions, while departmental officials have access limited to complaints within their respective departments.

The Nava Kerala Sadas initiative reflects the government’s dedication to responsive governance and citizen-centric approaches. Through the systematic resolution of complaints, the government aims to enhance public satisfaction and strengthen the trust between citizens and the administration.