Nirmala Sitharaman to introduce regional language usage in banking

State-owned banks should consider using regional languages for better customer service, specially in areas where people who don’t know Hindi, finance minister Nirmala Sitharaman said. Minister was speaking on Thursday at the virtual launch of a uniform training programme, like modules on preventive vigilance, for induction and mid-level training for officers of public sector banks.

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She said that while banking recruitments allow candidates through out the country to join, there is a need for bankers to know the local language of the area they are posted in.

“In some pockets where Hindi does not work, we need to have a cadre of people who will have to understand the language of the state in which their first posting happens,” said Sitharaman.

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“After all, if we want to compare ourselves to an all-India service, language is one of the things on which focus has to be given. If you choose Hindi, very well, but if it is some other language, he or she should ideally be given an exposure in the state where that language is spoken,” said