Kochi: A recent complaint by a dissatisfied customer in Thrissur has reignited discussions on the absence of regulations governing food portion sizes and pricing in Kerala’s restaurants. Despite lodging complaints with both the Legal Metrology and Food Safety Departments, the customer was informed that no legal action could be taken regarding the reduced portion sizes or high prices.
P B Satheesh, a regular patron of a hotel in Kodakara, Thrissur, was dismayed when he received a masala dosa with only a small portion of filling placed at the edge. The dosa also appeared smaller than usual, yet he was charged Rs 74, which he found unreasonable. Additionally, he paid the same amount for puris that were significantly smaller than expected, resembling a ‘pappada vada’ rather than a standard puri. Feeling deceived, he raised formal complaints with the concerned authorities.
However, the Legal Metrology Department responded that its regulations do not extend to the weight, quantity, or pricing of food served in hotels, leaving the issue unaddressed. Similarly, the Food Safety Department stated that it could not intervene in matters related to food portions, as they do not fall under its jurisdiction. Satheesh also approached the supply office but was unable to get a satisfactory resolution, highlighting the lack of consumer protection in such cases.
IRCTC Sets an Example in Transparent Pricing
Unlike local eateries, the Indian Railway Catering and Tourism Corporation (IRCTC) has implemented clear food pricing and portion transparency. At the IRCTC Food Plaza in Ernakulam South Railway Station, both the weight and cost of each dish are displayed. For example, a masala dosa there weighs 80 grams, with 80 grams of masala filling and 50 grams each of chutney and sambar, priced at Rs 90. Similarly, the puri masala dish consists of two puris (30 grams each) and 150 grams of masala, priced at Rs 80.
Growing Demand for Statewide Regulation
During the Sabarimala pilgrimage season, food vendors in Pathanamthitta were mandated to label food with weight and price details. Satheesh and many other consumers now advocate for extending this regulation across Kerala to ensure fair pricing and standard portion sizes in restaurants. The debate underscores the pressing need for stricter guidelines to protect consumer rights in the food industry.
